Quality Policy
We at Sparkle Management Services (SMS) are committed to provide the certification activities in an impartial, independent and value added manner for QMS, EMS, OHSMS, FSMS, EnMS, MDQMS, ITSMS and ISMS management systems, for the client and accreditation board satisfaction. SMS shall provide the certification services through competent personnel and improve their competency by training and timely evaluation.
SMS strives towards objectives and believes in continual improvement in the certification activities through effective internal audit, MRM and a strong feedback system from clients, auditors, certification staff, third parties and other stakeholders. SMS ensures that its services are available to all its clients and that these services are not based on financial or any other consideration. SMS ensures that all its procedures / guidelines operate in a non-discriminatory manner.
Impartiality Policy
Impartiality Policy of SMS defines that the Top Management of SMS understands the importance of impartiality in carrying out its management system certification activities, manages conflict of interest, and ensures the objectivity of its management system certification activities.
- SMS (including its staff, auditors, subcontractors and franchisee partners) shall not participate in the designing, implementation or maintenance (including internal audit) of the management systems of its certification customers, and shall not have been engaged in such activities in the two years prior to the client’s receipt of SMS certification services.
- SMS embarks on responsibility to inculcate confidence in the delivery of its certification services to customers and parties that have an interest in certification. This shall be achieved by upholding the principles of impartiality (including taking action against threats, i.e. from self-interest, self-review, familiarity, intimidation), competence, responsibility, openness, confidentiality and responsiveness to complaints.
- In the management of impartiality, SMS recognises the possibilities for conflicts of interests arising from relationships of those persons or organisations having an interface with SMS, including staff, sub-contractors and agents. SMS undertakes to complete a thorough assessment of the risks and the residual risks to impartiality and to determine the action to be taken to eliminate or minimise those risks. The risk assessment process is on-going and is maintained over all operations and services of SMS and its associated Management Review process.
- SMS is committed to provide and maintain a high quality, professional and impartial service as agreed for certifying clients’ management systems which meets the requirements of all relevant international, national and other standards and regulations, as required by the accreditation authorities.
- The Top Management of SMS has the ultimate authority and responsibility to ensure the effective operation of the SMS management system by ensuring the appropriate resources are available and deployed.
- All personnel involved in the certification operations are committed to understanding this policy, complying with the principles and documentation, and maintaining continued competence.